{"id":550,"date":"2017-11-09T08:06:42","date_gmt":"2017-11-09T08:06:42","guid":{"rendered":"http:\/\/www.themes2go.xyz\/helpdesk\/?page_id=550"},"modified":"2017-11-09T08:06:42","modified_gmt":"2017-11-09T08:06:42","slug":"email-support","status":"publish","type":"page","link":"https:\/\/www.themes2go.xyz\/helpdesk\/email-support\/","title":{"rendered":"Email support"},"content":{"rendered":"<p><strong>Very important<\/strong>: email support is NOT a standard.<strong> Send an email only if requested by the helpdesk staff.<\/strong><\/p>\n<p><strong>Please make a full files and database backup of your WordPress installation <\/strong>before sending the login details. <span style=\"text-decoration: underline;\"><strong>We cannot be considered responsible for any malfunctioning to your website and you must be able to restore your website in case anything happens.<\/strong><\/span><br \/>\nAlso, we won&#8217;t do any change to your site, but simply check it and offer a solution that you will have to implement yourself.<\/p>\n<p>Email requests not respecting the parameters listed below will be automatically deleted and won&#8217;t reach us.<\/p>\n<p>How to send a support email:<\/p>\n<ul>\n<li>Recipient: team@themes2go.xyz<\/li>\n<li>Subject: EMAIL SUPPORT REQUEST<\/li>\n<li>Content:\n<ul>\n<li>Url of your forum topic request<\/li>\n<li>brief problem description<\/li>\n<li>WordPress username and password<\/li>\n<li>WordPress url<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Please note that a different email subject or missing info will result in a filtering of your message.<\/p>\n<p>&nbsp;<\/p>\n<p>Thank you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Very important: email support is NOT a standard. Send an email only if requested by the helpdesk staff. Please make a full files and database backup of your WordPress installation before sending the login details. We cannot be considered responsible for any malfunctioning to your website and you must be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"_links":{"self":[{"href":"https:\/\/www.themes2go.xyz\/helpdesk\/wp-json\/wp\/v2\/pages\/550"}],"collection":[{"href":"https:\/\/www.themes2go.xyz\/helpdesk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.themes2go.xyz\/helpdesk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.themes2go.xyz\/helpdesk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.themes2go.xyz\/helpdesk\/wp-json\/wp\/v2\/comments?post=550"}],"version-history":[{"count":1,"href":"https:\/\/www.themes2go.xyz\/helpdesk\/wp-json\/wp\/v2\/pages\/550\/revisions"}],"predecessor-version":[{"id":551,"href":"https:\/\/www.themes2go.xyz\/helpdesk\/wp-json\/wp\/v2\/pages\/550\/revisions\/551"}],"wp:attachment":[{"href":"https:\/\/www.themes2go.xyz\/helpdesk\/wp-json\/wp\/v2\/media?parent=550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}